A Modern Full-Stack Customer Support Desk Built With Next.JS

AI Support Desk is a lightweight but production-oriented support desk application designed to demonstrate how a real customer support workflow can be built using modern full-stack technologies.

Customers can submit support requests through a dedicated public interface, while authenticated administrators can manage and respond to those tickets through a protected dashboard.

The project focuses on:

Real database persistence Secure authentication Protected admin routes Dynamic ticket management Ticket conversations Responsive modern UI Search and filtering Pagination Custom notifications and UX MongoDB Atlas integration 🚀 Features 🎫 Customer Ticket Submission Customers can submit support requests with information such as:

Customer name Email Subject Description Category Priority Submitted tickets are stored directly in MongoDB.

🧑‍💼 Admin Authentication The application includes secure administrator authentication using NextAuth.

Features include:

Credentials-based login JWT sessions Protected dashboard routes Protected API endpoints Admin role handling Active user validation Secure password verification Unauthenticated users cannot access protected admin areas.